Case Study – GBANK Health, LLC (Personalized IVR)

Erwin is our senior sales executive who leads EnlivenHealth™’s Customer Engagement team. That team provides value-based support for existing partners, while developing new customers as well. Erwin believes that mutually successful customer relationships require passion and dedication to maintain and grow, and that listening to partners is the key. Erwin has been with Omnicell for the past 14 years, working in numerous roles. Prior to moving to EnlivenHealth™, he served as a sales consultant for several Omnicell divisions, successfully executing new product introductions and market development. Erwin is an alumnus of the University of San Carlos College of Civil Engineering. During his free time, Erwin enjoys traveling with his family and experiencing different cultures. He currently resides in The Woodlands, Texas, which is approximately a 17-hour plane ride from his hometown of Cebu City in the Philippines.

Kim leads the product management organization for EnlivenHealth®. She works closely with customers and partners to develop the roadmap for current and future products, and then collaborates closely with EnlivenHealth’s engineering teams to deliver the innovative new digital solutions that provide consistently strong value for customers. Prior to joining EnlivenHealth®, Kim served as Chief Product Officer at Diameter Health, where she developed software solutions to solve healthcare data interoperability challenges. Kim served as VP for Product Development for Omnicell, Inc. and opened and led the San Francisco office of Health Advances, a healthcare management consultancy. Kim holds a B.S. in Biology from Bates College, a Masters in Medical Sciences from Harvard Medical School, and a Ph.D. in Immunology from Harvard University. Last year, Kim was selected by the leading retail pharmacy trade publication Drug Store News to be a member of their 2021 Top Women in Health, Wellness & Beauty.

Patrick leads all marketing activities for EnlivenHealth™, including brand development, product marketing, demand generation and communications. As a veteran marketer and dedicated entrepreneur, Patrick’s career has spanned healthcare, technology and consumer brand marketing. Prior to joining EnlivenHealth™ in 2020, Patrick served as Chief Marketing Officer of several technology companies in the SF Bay Area. He also founded and led one of the nation’s leading integrated marketing firms. Earlier, Patrick was the Chief Communications Officer of Internet pioneer E*TRADE, VP of Global Technology Marketing for Visa International, and Partner with Ketchum, a global communications agency. A native of Napoli, Italy, Patrick earned his BS Degree from the University of Maryland.

Danny leads EnlivenHealth® and is passionate about its vision to ensure lifelong optimal health. In advancing that vital goal, he leads EnlivenHealth’s shared mission to develop digital patient engagement and communications solutions that empower retail pharmacies and health plans to significantly improve medication management, adherence, and safety. Danny brings over 20 years of experience working in healthcare technology, including automation and adherence solutions. He joined Omnicell in 2007 and has held a variety of senior leadership positions within sales and operations, primarily focused on the non-acute and medication adherence business. Prior to Omnicell, Danny worked for the Medical Automation Division of McKesson Corporation. He is a recognized industry thought leader who has presented at major healthcare conferences, and has been featured on national media broadcasts, including ABC, Good Morning America, and Univision, the nation’s leading Hispanic media network. Danny holds a BA in Business Administration from the H. Wayne Huizenga School of Business and Entrepreneurship at Nova Southeastern University.

John leads the Business Development, Intelligence, Consulting and Performance organizations at EnlivenHealth™. In this role he facilitates collaboration across EnlivenHealth™ functions to drive external growth opportunities, enable data-driven decisions and ensure customers operate at the highest level. Prior to joining EnlivenHealth™, John held leadership roles across Omnicell product, marketing, strategy, and business development functions. He joined Omnicell in 2013 after serving as a strategic advisor with Health Advances, a healthcare management consultancy. John holds a B.A. in Molecular Biology and Economics from Connecticut College.

Peter leads EnlivenHealth’s engineering organization, including technology strategy, infrastructure, and development. With a deep background in healthcare innovation, focusing on SaaS software development and delivery, Peter joined Omnicell in September of 2021 through its acquisition FDS Amplicare, where he served as President and CIO. With the addition of FDS Amplicare’s financial, analytics, and clinical technologies, EnlivenHealth® now offers the industry’s most comprehensive suite of digital solutions that are transforming the practice and business of pharmacy. Earlier in his career, Peter was the CIO of Meritain Health, where he was responsible for strategic initiatives and driving innovations for employer-sponsored health plans in the areas of patient engagement and digitalization. Peter holds a BS in Computer Science from Towson University and an MS in Computer Science from Johns Hopkins University.

Ray leads the Product Management & Strategic Initiatives organizations at EnlivenHealth. His teams are responsible for taking products and features from ideation all the way through to release and launch. His teams also develop and drive key strategic programs, and run large company-wide projects. Ray is passionate about using innovative tools and best practices to ensure continuous delivery of value to our market, enabling EnlivenHealth’s customers to grow and thrive in the new era of digital-driven healthcare. Prior to joining Omnicell in 2013, he built a successful start-up in his hometown of Miami, FL. He holds a Master’s Degree in Business Administration from the University of Miami (GO CANES), and is a certified Project Management Professional. Ray resides in Miami with his wife and two children.

Greg leads EnlivenHealth’s efforts to drive solution adoption and enablement for our internal teams and external partners. With over 18 years of experience building and leading high-performing solution teams and SaaS adoption across multiple industries, Greg brings the expertise necessary to drive retention, adoption, and customer satisfaction for our partner network. Prior to joining EnlivenHealth®, Greg spent over 15 years at the SAS Institute, developing teams across implementation, education, and customer success, serving a variety of industry sectors. He holds a B.S. in Business Administration from the University of Central Florida. Greg resides in Northwest Georgia with his wife and two children, and enjoys playing tennis and golf, and traveling with his family.

Andrew leads EnlivenHealth’s business operations, intelligence, and customer analytics organizations. He and his teams support the data-driven decisions that are key to managing the overall EnlivenHealth® business. Andrew is also responsible for driving the reporting and analytics that enable customers to maximize the operational performance and value they receive from EnlivenHealth’s solutions. With a background in biomedical engineering, Andrew combines deep technical expertise with a strong service focus to continuously transform data into actionable intelligence across the end-to-end customer experience. Andrew holds a BS in Biomedical Engineering and a Masters in Engineering Management, both from Case Western Reserve University.

Tracy leads EnlivenHealth's internal operations organization, including sales operations, deal desk, and contract management. Tracy joined EnlivenHealth in September of 2021 through its acquisition of FDS Amplicare, where she served as Chief Administrative Officer. With the addition of FDS Amplicare, the comprehensive suite of solutions available at EnlivenHealth empower pharmacies to keep patients healthy and transform their business. With over 20 years of experience at FDS Amplicare, Tracy oversaw contract management, human resources, and she served as the company's HIPAA Privacy Officer. Earlier in her career, Tracy was part of a small team that built a successful start-up pharmacy management system, HCC, where she served as Executive Vice President responsible for overseeing operations. Tracy resides in Texas and enjoys traveling with her family.

Rick serves as the leader for EnlivenHealth’s marketing organization. With over 15 years of experience building and leading high performing teams, Rick brings the expertise required to build market dominance through unique brand and revenue-generating initiatives. Prior to joining EnlivenHealth, he served various software-as-a-service providers in growth-oriented roles marketing into high-tech and industrial automation sectors. Rick resides in north central Massachusetts with his wife and two children, and he enjoys 10Ks, cooking, and spending time outside with the family and their bernedoodle.