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Outbound Communications – An Advanced Pharmacy Communications Software

Helping pharmacies improve patient engagement and health outcomes

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Enhance Patient Communications and Engagement and Drive Pharmacy Efficiencies and Revenue Growth

EnlivenHealth® Outbound Communications is a robust pharmacy communications software that helps you deliver personalized, accurate and timely messaging that improves patient engagement and retention, while driving better health outcomes and revenue growth.

0%

of Americans own a smartphone1

0%

of consumers prefer to use digital channels to communicate with providers2

0%

of consumers desire personalization that demonstrates a deeper understanding of the individual3

EnlivenHealth® Outbound Communications Solution

The Outbound Communications digital solution brings communications automation to life and enables you to create a more personalized pharmacy experience for your patients. With our Outbound Communications patient engagement software, you can automate and customize your pharmacy messaging to your patients’ needs, including outbound phone calls, one-way SMS texting, and email. Plus, this solution can automate refill reminders to reduce time-consuming tasks and increase script growth and overall profitability.

Outbound Communications can help you:

  • Automate refill, vaccination and point-of-care testing reminders
  • Enhance the patient experience and ensure medication adherence and improved health outcomes
  • Free up your pharmacists to provide personalized care that improves patient adherence and ensures better health outcomes
  • Deliver high-value, clinical services that increase revenues

49% of patients wish their digital healthcare experience was better and similar to consumer brands4

Key benefits include:

  • Increase Patient Retention – Outbound Communications provides a better patient experience and improves satisfaction and retention.
  • Improve Operational Efficiency – Automation frees up pharmacists to focus on patient care and value-added services such as vaccinations.
  • Increase Revenue and Profitability – Outbound Communications automates repetitive, time-consuming tasks so pharmacists can practice at the top of their license and deliver value-added, higher margin clinical services.

Sources:
1. Mobile Fact Sheet, Pew Research Center, April 7, 2021, https://www.pewresearch.org/internet/fact-sheet/mobile/,accessed 2.16.22.
2. 80% of Patients Prefer to Use Digital Communication to Interact with Healthcare Providers and Brands, Dynata Consumer Survey, December 7, 2021, https://www.businesswire.com/news/home/20211207005040/en/80-of-Patients-Prefer-to-Use-Digital-Communication-to-Interact-with-Healthcare-Providers-and-Brands, accessed 2.16.22.
3. 80% of Patients Prefer to Use Digital Communication to Interact with Healthcare Providers and Brands, Dynata Consumer Survey, December 7, 2021, https://www.businesswire.com/news/home/20211207005040/en/80-of-Patients-Prefer-to-Use-Digital-Communication-to-Interact-with-Healthcare-Providers-and-Brands, accessed 2.16.22.
4. 2020 Healthcare Consumer Experience Study, Cedar, December 7, 2020, https://www.cedar.com/healthcare-consumer-study/, accessed 10.29.21.

Enhanced Patient Satisfaction and Health Outcomes Starts Her

EnlivenHealth® Outbound Communications, a pharmacy communications software, will help you improve patient satisfaction and retention, pharmacy efficiency, medication adherence and health outcomes.

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