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Personalized Communications – Innovative Patient Engagement Software

Empowering pharmacies to improve patient engagement and health outcomes.

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Enhance Patient Engagement and Satisfaction While Improving Medication Adherence and Health Outcomes

EnlivenHealth’s Personalized Communications, a breakthrough patient engagement software, leverages conversational technology to provide a truly personalized patient experience. With this solution you can deliver tailored, accurate and timely messaging that transforms patient engagement, improves health outcomes, and increases patient retention.

0%

of Americans own a smartphone1

0%

of consumers prefer to use digital channels to communicate with providers2

0%

of consumers desire personalization that demonstrates a deeper understanding of the individual3

EnlivenHealth® Personalized Communications Solution

Our digital patient engagement software enables you to create a truly personalized pharmacy experience for your patients. With Personalized Communications, powered by our conversational technology, you can tailor your pharmacy messaging to your patients’ preferences including inbound/outbound phone calls or conversational pharmacy IVR solutions, SMS texting, email and chat. Plus, with this fully automated patient engagement technology, patients have 24/7 telephone access to the pharmacy via human-like, conversational navigation, so they get what they need without having to speak to a pharmacy staff member.

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Personalized Communications can help you:

  • Automate refills and strengthen operational efficiency via our conversational technology so your pharmacists can focus on providing high-value, revenue-generating care
  • Enhance the patient experience and ensure medication adherence and improved outcomes
  • Free up your pharmacists to provide personalized care that improves patient adherence and health outcomes, and drives script growth

49% of patients wish their digital healthcare experience was better and similar to consumer brands4

Key benefits include:

  • Increase Patient Retention – Personalized Communications, powered by conversational, provides a better pharmacy experience and improves patient satisfaction ratings and retention.
  • Improve Operational Efficiency – Automated engagement can reduce phone transfer rates by 15% or more,5 freeing up pharmacists to focus on patient care and revenue-generating value-added services such as vaccinations.
  • Increase Revenue and Profitability – Personalized Communications, powered by conversational technology, automates refills and reduces time-consuming tasks so you can deliver value-added, higher margin clinical services.

Sources:
1. Mobile Fact Sheet, Pew Research Center, April 7, 2021, https://www.pewresearch.org/internet/fact-sheet/mobile/,accessed 2.16.22.
2. 80% of Patients Prefer to Use Digital Communication to Interact with Healthcare Providers and Brands, Dynata Consumer Survey, December 7, 2021, https://www.businesswire.com/news/home/20211207005040/en/80-of-Patients-Prefer-to-Use-Digital-Communication-to-Interact-with-Healthcare-Providers-and-Brands, accessed 2.16.22.
3. 80% of Patients Prefer to Use Digital Communication to Interact with Healthcare Providers and Brands, Dynata Consumer Survey, December 7, 2021, https://www.businesswire.com/news/home/20211207005040/en/80-of-Patients-Prefer-to-Use-Digital-Communication-to-Interact-with-Healthcare-Providers-and-Brands, accessed 2.16.22.
4. 2020 Healthcare Consumer Experience Study, Cedar, December 7, 2020, https://www.cedar.com/healthcare-consumer-study/, accessed 10.29.21.
5. EnlivenHealth Data and Analytics, 2022.

Improved Patient Engagement and Health Outcomes Starts Here

Designed to promote better patient-pharmacist communication, EnlivenHealth’s Personalized Communications will also help you improve patient satisfaction and retention, pharmacy efficiency, medication adherence and health outcomes.

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