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Personalized Communications – Innovative Patient Engagement Software

Empowering pharmacies to improve patient engagement and health outcomes.

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Enhance Patient Engagement and Satisfaction While Improving Medication Adherence and Health Outcomes

EnlivenHealth’s Personalized Communications, a breakthrough patient engagement software, leverages conversational technology to provide a truly personalized patient experience. With this solution you can deliver tailored, accurate and timely messaging that transforms patient engagement, improves health outcomes, and increases patient retention.


of Americans own a smartphone1


of consumers prefer to use digital channels to communicate with providers2


of consumers desire personalization that demonstrates a deeper understanding of the individual3

EnlivenHealth® Personalized Communications Solution

Our digital patient engagement software enables you to create a truly personalized pharmacy experience for your patients. With Personalized Communications, powered by our conversational technology, you can tailor your pharmacy messaging to your patients’ preferences including inbound/outbound phone calls or conversational pharmacy IVR solutions, SMS texting, email and chat. Plus, with this fully automated patient engagement technology, patients have 24/7 telephone access to the pharmacy via human-like, conversational navigation, so they get what they need without having to speak to a pharmacy staff member.

Personalized Communications can help you:

  • Automate refills and strengthen operational efficiency via our conversational technology so your pharmacists can focus on providing high-value, revenue-generating care
  • Enhance the patient experience and ensure medication adherence and improved outcomes
  • Free up your pharmacists to provide personalized care that improves patient adherence and health outcomes, and drives script growth

49% of patients wish their digital healthcare experience was better and similar to consumer brands4

Key benefits include:

  • Increase Patient Retention – Personalized Communications, powered by conversational, provides a better pharmacy experience and improves patient satisfaction ratings and retention.
  • Improve Operational Efficiency – Automated engagement can reduce phone transfer rates by 15% or more,5 freeing up pharmacists to focus on patient care and revenue-generating value-added services such as vaccinations.
  • Increase Revenue and Profitability – Personalized Communications, powered by conversational technology, automates refills and reduces time-consuming tasks so you can deliver value-added, higher margin clinical services.

1. Mobile Fact Sheet, Pew Research Center, April 7, 2021,,accessed 2.16.22.
2. 80% of Patients Prefer to Use Digital Communication to Interact with Healthcare Providers and Brands, Dynata Consumer Survey, December 7, 2021,, accessed 2.16.22.
3. 80% of Patients Prefer to Use Digital Communication to Interact with Healthcare Providers and Brands, Dynata Consumer Survey, December 7, 2021,, accessed 2.16.22.
4. 2020 Healthcare Consumer Experience Study, Cedar, December 7, 2020,, accessed 10.29.21.
5. EnlivenHealth Data and Analytics, 2022.

Improved Patient Engagement and Health Outcomes Starts Here

Designed to promote better patient-pharmacist communication, EnlivenHealth’s Personalized Communications will also help you improve patient satisfaction and retention, pharmacy efficiency, medication adherence and health outcomes.

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Amplicare is now part of EnlivenHealth®


FDSRX is now part of EnlivenHealth®