EnlivenHealth® Touchpoint Management
Our patient engagement software, specifically designed for specialty pharmacy, transforms workflow efficiency. This proven engagement solution automates patient communications such as interactive/static outbound calls, SMS text messaging and email to increase operational efficiency and free up pharmacy staff to focus on patient care. Touchpoint also includes Compliance Management and Lifecycle Management to fully meet the accreditation and clinical needs of specialty pharmacy.
For URAC, ACHS and NCQA accreditation, Compliance Management enables pharmacies to conduct automated patient satisfaction surveys using interactive outbound messaging and interactive voice response (IVR) for routing, processing, and reporting. For specialty pharmacies seeking to enhance their clinical outreach, Lifecycle Management uses a HIPAA compliant, CRM-light, one-to-one hosted dialer to generate lists, personalize call scripts and schedule patient interactions.