EnlivenHealth™ and Twilio Partner to Enhance Patient Communications for Pharmacy
The COVID-19 pandemic has had a profound impact on healthcare, including expanding the role of retail pharmacy in the overall care continuum. As pharmacy’s healthcare role continues to grow, so does the need for effective, patient-friendly communications. How you communicate with patients, and through which channels, has a significant impact on pharmacy workflow, adherence, patient health outcomes, and script growth.
As part of its mission to assist pharmacies in improving patient communications and driving associated improved outcomes, EnlivenHealth™ today announced its partnership with Twilio, the leading cloud communications and customer engagement platform. This partnership aims to accelerate the creation and launch of breakthrough patient engagement solutions designed to transform the practice and business of retail pharmacy. Better patient communications is an essential part of achieving that critical goal.
EnlivenHealth™ is leveraging Twilio’s industry-leading cloud communications platform to expand its Omnichannel Communications solutions, enabling pharmacies and health plans to create a truly personalized experience for their patients and members. These solutions include EnlivenHealth’s Personalized Communications, which features conversational IVR (for interactive inbound/outbound phone communications), SMS texting, chatbots, email, and a mobile app that can be customized with the pharmacy or health plan brand.
“The digital revolution has had perhaps its most profound effect on communications, but retail pharmacy has lagged in embracing these major technology innovations,” said Danny Sanchez, vice president and general manager of EnlivenHealth™. “That all changes starting today. Our new partnership brings together Omnicell’s and EnlivenHealth’s technology leadership in medication management and patient engagement for clinical care, with Twilio’s unmatched capabilities in cloud-based digital communications.”