PATIENT EXPERIENCE

Connected. Proactive. Personal.

The pharmacist-patient relationship is the most trusted in healthcare. Patient Experience is the set of tools that makes it work harder at the counter, on the phone, in the inbox, and in the patient's pocket. Connected outreach. Proactive engagement. Personal interactions, at scale.
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How can I coordinate patient communication across every channel?

When each channel runs separately, patients may get overlapping messages, inconsistent instructions, or reminders after they have already acted. When your call center, SMS, mobile, email, and pharmacy outreach are connected, each message can reflect what the patient has already received and done. That reduces overlap, avoids confusion, and creates a more consistent experience. EnlivenHealth helps make that coordination possible across every channel with our pharmacy patient engagement platform.

Products

CONNECT

Elevate the inbound call experience
Streamline patient access to your pharmacy with HIPAA/ HITECH-compliant technology.

Routine requests are handled automatically, so calls no longer interrupt workflow throughout the day. Patients are identified and routed with full context, and call insights carry into future outreach and follow-up.
  • 30% reduction in transfers
  • 3x more refills per call
  • 15+ point improvement in refills within one year
  • 21% increase in patients opting into continued refills
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REACH

Smart campaigns that drive patient outcomes
Engage the right patient at the right moment based on real prescription activity

Coordinate outreach across text, voice, email, and mobile in one strategy, with personalized reminders, education, and clinical invitations that adapt to how patients respond.
  • 30% of patients reached in 30 days
  • 21% point increase in immunization rates
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INFORM

Eliminate paper. Reduce labor. Deliver real-time medication information
Medication information is delivered digitally at dispense and stays up to date whenever patients access it.

That reduces labor tied to printing, handling, and return-to-stock, and gives patients real-time access to current medication information.
  • 11,000+ pages eliminated annually per store
  • $100K+ savings across 100 stores
  • Real-time access to current medication information
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NETWORK

Activate more patients without adding work
Deliver sponsored, condition-based engagement campaigns directly to patients.

Capture missed starts and missed refills without additional staff effort, while connecting patients to savings programs, therapies, and clinical services.
  • 35,000+ pharmacies activated
  • 150M+ patients served
  • Voice, SMS, mobile, email
coordinated outreach
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MOBILE

The pharmacy experience in the patient’s pocket
Provide a branded patient-facing pharmacy app that fits within your mobile strategy, embedded or standalone.

Support real-time prescription management, personalized adherence reminders, and the pharmacy experience patients already trust on the device they use most.
  • Real-time prescription management and refills
  • Personalized
adherence reminders
  • Drives retention, efficiency, and revenue growth
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For Pharmacies, Health Plans & Payers, and Pharma Manufacturers

Retail Pharmacy
Turn patient experience into competitive advantage.
Deepen the relationship that brings patients back, while giving pharmacy teams a more efficient way to work
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Community Pharmacy
Improve revenue per patient and protect what makes community pharmacy personal.
Engage patients more effectively, save time, and stay profitable.
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Outpatient Pharmacy
Support continuity of care through a connected medication experience.
Keep patients engaged, improve adherence, and strengthen outcomes across the care journey.
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Healthcare Partners
Activate patients through the pharmacy channel at the moments that matter most.
Drive engagement, support adherence, and connect activity to measurable outcomes.
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Does better patient experience lead to
more revenue? Judge for yourself.

See what patient experience looks like when every channel works together.
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