How an Independent Pharmacy Gained $70,000 in Revenue in Just 3 Months

At a Glance

Southland Pharmacy in Manchester, TN is an independent pharmacy that provides a number of services for their community, including medication therapy management, immunizations, compounding, Medicare help, and even pet medications. But, like many pharmacies, their bread and butter is still filling prescriptions, and adherence issues were causing problems for their patient outcomes and their store profitability. After using RxCompass—powered by EnlivenHealth Clarity—they were able to boost their revenue by over $70,000 in just three months!

Background

A $70,000 revenue increase in less than three months sounds too good to be true for an independent pharmacy. But for Southland Pharmacy in Manchester, TN, it was as simple as reading a report.

As an American Pharmacies member, the team at Southland Pharmacy used analytics platform RxCompass—powered by EnlivenHealth Clarity—to identify missing prescription refills and then prioritize them by both profitability and lowest out-of-pocket cost to the patient. Calling patients about those missing refills not only increased their store profitability, but also brought many patients back into adherence.

"Can you find anything else that you’re doing in your pharmacy that will make you $22 a minute? I’m not going to hold my breath and wait.”

Robbie Monahan, PharmD, Pharmacy Manager, Southland Pharmacy

Challenges

Declining Reimbursements & Economic Troubles: Like independent pharmacies across the country, Southland Pharmacy was feeling the squeeze of declining third-party reimbursements that were eating into their already-thin margins. Every missed refill meant lost revenue at a time when they couldn't afford to leave money on the table. The team knew they needed a more strategic approach to identify and recover those gaps in their prescription volume.

Slipping Medication Adherence Among Patients: While Southland was losing revenue from unfilled prescriptions, their patients were losing something even more valuable—their health outcomes. Patients who weren't refilling their medications on time were at risk for complications, hospitalizations, and worsening chronic conditions. The pharmacy team wanted to help keep their patients adherent, but without clear visibility into who was falling behind and why, it was difficult to prioritize their outreach efforts effectively.

Solution: EnlivenHealth Clarity

EnlivenHealth Clarity helps you easily unlock the power of your pharmacy data. With Clarity, you can uncover hidden revenue opportunities and improve patient outcomes by turning your pharmacy data into actionable insights.

Results

$70,000 Revenue Increase Over 12 Weeks: In the first three months of using EnlivenHealth Clarity, Southland Pharmacy was able to boost their revenue by over $70,000 by focusing on helping patients who had missed refills.

544 Fills Added with Just 187 Calls Placed: By prioritizing the patients who would benefit the most, the Southland Pharmacy team was able to add an average of nearly 3 fills per call placed in the first few months.

$30 Average Gross Profit Per Call Placed: When the staff of Southland Pharmacy started using EnlivenHealth Clarity to follow up on missed refill opportunities with their patients, they gained an average of $22 profit and 1.5 fills per minute they spent on the phone.

For More Information

To learn more about how you can build revenue by identifying profitability and adherence opportunities in your pharmacy data, reach out to EnlivenHealth today!

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